Refund Policy

My Florist Network wants every customer, florist, and sponsor to have a clear and fair refund process. This policy explains when refunds may apply and how to request one, while recognizing that flowers are perishable and that independent local florists are responsible for their own products and service.

Customer refund rules

If an order arrives damaged, is substantially different from what was ordered, or is not delivered as promised, you may be eligible for a refund or a replacement. Because orders are fulfilled by independent florists, we help coordinate a fair resolution with the fulfilling shop.

Florist subscription refund rules

Florist membership and subscription fees are billed on a recurring basis. When you cancel, your plan remains active through the end of the current billing period, and future renewals stop. Subscription fees already billed are generally non-refundable except where required by law.

Sponsor payment refund rules

Sponsor placements and advertising fees pay for promotion over a set period. Once a sponsored placement has run, those fees are generally non-refundable. If a placement did not run due to an error on our side, we will work with you on a fair credit or refund.

Event/order cancellation rules

If you need to cancel an order, contact us as soon as possible. Orders that have not yet been prepared or dispatched can usually be canceled for a refund. Once a florist has begun preparing or has dispatched an order, cancellation may not be possible.

Same-day delivery limitations

Same-day orders move quickly into preparation, so the window to change or cancel them is very short. Once a same-day order is in progress, we may not be able to stop it or issue a full refund.

Perishable product disclaimer

Flowers and floral arrangements are perishable and naturally vary in appearance and lifespan. Minor differences in stems, shades, and openness are normal and are not by themselves grounds for a refund.

Flower substitution policy

When a specific flower or container is unavailable, florists may substitute items of equal or greater value while keeping the overall style and value of the order, as described in our substitution policy. Reasonable substitutions are not treated as order errors.

Non-refundable fees

Certain charges, such as completed delivery fees, service fees, and fees for sponsored placements that have already run, are generally non-refundable. Any non-refundable charges are disclosed before you complete a purchase.

How to request a refund

To request a refund, contact us through our legal and policy contact page with your order number and a description of the issue. Photos of a damaged or incorrect arrangement help us resolve requests quickly and fairly.

Refund review timeline

We aim to review refund requests promptly, often within a few business days, and may coordinate with the fulfilling florist. Once a refund is approved, the time for funds to appear depends on your payment provider.

Chargeback warning and dispute process

Please contact us before filing a chargeback so we can try to resolve the matter directly, which is usually faster. Filing a chargeback without first working with us may delay resolution. We keep secure records of orders and payments to support a fair dispute process for everyone involved.

Disclaimer: This page provides general information and general business policy language only. It is not legal advice. This policy should be reviewed by a licensed attorney before final publication.